An Open letter to NIR

For a while now I have been reading ‘open letters’ penned by various people throughout the blogging community. I have to hold my hands up and say I was not entirely sure what an open letter was, as in how did it vary from an ordinary letter. So I did what I always do in times of crisis, I Googled it.
 

“An Open Letter is a letter that is intended to be read by a wide audience, or a letter intended for an individual, but that is nonetheless widely distributed intentionally.”

 
Oh. So that’s the difference. You learn something new everyday.
 
So here’s mine, cos I don’t have the balls to send it:
 
An Open Letter to Northern Ireland Railways
 
Dear Rulers of the Railways,
 
For almost 26 years now I have been availing of the use of your services to enable me to get back and forward to Technical College in the old days, and now work.
 
There have been many changes in this time, most recently the biggest being the change to the actual trains themselves. I have to say, being a seasoned traveller I do sort of miss the old ones with the pull down window doors, they were great fun in the 3 days of summer we had every year. It was like travelling in a convertible, the wind blowing through your hair. It was even better when the widows were open, cos then it was like a wind tunnel. It wasn’t however so funny when the train stopped and you couldn’t get the damn things open, missing your stop.
 
There is no doubt though that the new ones are by and large nothing short of brilliant. I have to give you credit where credit is due, you excelled yourselves on this occasion. Free WiFi, another stroke of genius, clever idea that to play the technology trump card, it wins every time.
 
I can’t even complain about your staff, they are usually friendly and helpful. A few of them even excel at Customer Service. You should be proud of them and not take them for granted. They do exceptional work in sometimes shitty circumstances. It takes a special kind of person to be able to absorb the abuse being hurled by angry and irate passengers when trains are delayed.
 
Train delays (and I’m touching wood here) are not so frequent these days. I hope I have not scudded myself because I need to get home on time tonight! I have spent many nights over the last 26 years standing on dark platforms waiting for trains that were over an hour late or in some instances never arrived at all.
 
The longest wait had to be one Winter night many many years back. It was very windy and stormy and a tree had ‘allegedly’ fallen somewhere on the Larne line. Our conductor put us off the train at Whitehead promising that a bus would soon arrive to collect us and facilitate the continuation of our journey, as they could only go so far due to the fallen tree. We waited for around 45 mins to an hour, there was no bus but eventually another train pulled into the station. We wandered over and asked the driver and conductor if we could board the train, but were again informed that due to the ‘fallen tree’ they were going to the next stop and then coming back. Another 45 mins to an hour later, same thing happens, still no bus and at this stage the 20 – 30 of us who have essentially been abandoned are wondering if the next stop is our equivalent of the Bermuda Triangle as three trains have gone in yet none have made it back. Eventually after about 3 hours you figured out there was a large group of missing people and attempted to rectify the situation. Fortunately around the same time relatives had also realised they were missing loved ones and came to rescue us themselves. As bad as that night was, you gave us compensation and I made some really good friends so every cloud has a silver lining and all that.
 
Most of my gripes these days are around scheduling and what I perceive to be the preferential treatment offered to travellers in some of the stations closer to the big smoke.
 
The two stations I will use as an example journey are Glynn and Jordanstown, although it serves the same purpose for any station between Whitehead to Larne and Clipperstown to Yorkgate.
 
I am at present (without having to bore you with the whole story) challenged with regards to walking, climbing stairs, boarding trains etc, in a nutshell I can’t do them very well and am in pain most days. The same difficulties would be faced by someone in a wheelchair whilst trying to make the same journey, so I am making the point for them also.
 
So assuming I work in a 9 to 5 job, any of the trains I need to catch are express trains. They run all stops to Carrickfergus (which seems to be the entire centre of your universe) at which point they turn into an express and race all the way to Belfast Central station. Anyone for the stops in between has to disembark, change platforms, which means 2 flights of stairs and a short subway walk, then climb aboard a second train and restart the journey. Bear in mind all of this has to be done within 3 minutes while fighting your way through hoards of school children and college students. It’s carnage I can tell you. I don’t even attempt it any more, I stay on the train to Belfast then double back on myself to get the station I require.
 
The return journey is pretty much the same, only if you are not careful it requires three changes. I would personally wait at either Carrickfergus or Downshire for the connecting train as crossing the level crossing at Whitehead proves problematic for someone with difficulty walking and even more so for someone in a wheelchair. With the introduction of the new 6 carriage trains, you also have to make sure you are in one of the first three as if not, you will end up changing again when the train actually reaches Whitehead.
 
I pay a lot of money to travel, but feel that compared to others I am getting a second class service. Carrickfergus and Belfast are not the only stops on that line you know!
If I’m on a train and it’s delayed, it’s unfair to turn it into an express solely to facilitate those travelling to Belfast, I’m going to be late for my work as well, but you don’t seem to care about that!
 
I need to bring this letter to a close because although I am running out of steam with regards to my writing, I am steaming up with regards to my annoyance levels.
 
It’s been nice to vent, however I don’t feel any better, but sure it was a great way to waste a lunchtime!

The Joys of Modern Travel – Part 10

I have not written about the joys of modern travel for ages it seems. I would like to say that this is because it has actually been a joy to travel, but it’s more a case of it’s been annoying my poor frazzled brain so much I was having difficulty transcribing it into words.
 
The new school year has brought with it a whole different class of characters who now use the train to travel from A to B. They are louder, brasher and pushier than ever before. They have no concept of ‘sitting beside someone’ rather they practically plonk themselves on top of you. This morning I had the unenviable task of trying to liberate my coat tails from someone who had obviously paid for their seat, and half of mine.
 
In the morning I no longer attempt to change trains, there is just no point. It’s like trying to push your way through a hoard of stampeding cattle. ‘Alien Leg’ is still refusing to do stairs, so what with the aforementioned stampeding cattle and the completely unreasonable 3 minute platform time change, it’s never going to happen. Not right now anyway. This means I travel to the nearest main station, get off, change and then double back on myself, adding 20 minutes to a journey that is already long and arduous.
 
On the way home I now have 2 train changes, as if one wasn’t bad enough, wtf! Railway planners were obviously on drugs the day they devised the new timetable.
 
It’s bad enough for me, with a wonky leg, but can you imagine what it would be like for someone in a wheelchair trying to attempt to make the same journey that I do.
 
They advertise the fact that you can travel in comfort and enjoy the free ‘WiFi’, relax and banish all the stresses of sitting in traffic. That’s a bit of an untruth. By the time you get yourself seated, if in fact you are lucky enough to get one, get out your tablet, connect to the wifi and kick back to enjoy it, you’re at the last stop and it’s time for the first change. Next stop and it’s time for the second change. By the time you clamour aboard for the final leg of the journey, you’re too fecking knackered to even attempt to hook any enabled device to any kind of sodding internet and you just collapse into the nearest available seat.
 
Don’t even get me started on the amount of decibels one table of school children can produce.
 
Joys of modern travel my arse!

The Joys of Modern Travel Part 4!!

There seems to be a bit of a theme developing here, however I am aware that at some stage I am going to have to change the record and move on! Not tonight though, there are a few words still to be spoken.

Mini Rant Number 1

Anyone who knows me is aware of the fact that I have recently undergone knee surgery. Actually anyone who doesn’t know me would probably also be able to guess that there is something not quite right with me, but for the most part now I am back on my feet and walking, I look relatively normal. I no longer have to avail of the use of a crutch or walking aid. Good news you say, and yes considering the state I was in 7 months ago it certainly is.

However is it not so good when trying to travel by train.

The other morning, the the trauma of having to walk from the car park to the train platform had really taken it’s toll! Ok, slight exaggeration, my leg was a little sore so I needed to sit down..happy now! So I’m the first person on the platform, but pretty soon others start to filter out.

So over the speaker comes the announcement about the next train leaving Platform 1, blah, blah, blah. I gather myself together, make sure I have all my belongings and step forward on the platform. After almost 20 years travelling back and forth I am a pretty good judge of where the train usually stops, for the carriage I want anyway and sure enough it slows down. Now on these new fangled trains opening the door is almost a two person operation. The doors are so wide that the button to open them is a fair bit to the left of the door. A kind gentlemen who is a little closer to the left hand side than I, steps over to hit the button and my bad leg and I step forward to grab the rail and hoist ourselves onto the train. Then out of nowhere comes this…well I was going to call her a young lady…but…this young lass just barges in between us both and onto the train, actually pushing us out of the way slightly. I’m not a violent person in any shape form or fashion, but right at that moment I had a clear vision in my minds eye of me pulling her by the pony tail and hauling her ass back off the train.

It happens at other times too. The train pulls into the station and the people from the platform are trying to barge their way past the throng trying to come off. Now I’m no rocket scientist but would it not make sense to let it empty a little before you try to embark, increasing your chance of finding a seat ffs! In fact would it not be a common courtesy to just wait until the others disembark!

Mini Rant Number 2

Which leads me nicely into my second foray into rantdom! Seats.  Some days there are just not enough of them.

Now that is not exactly the rail company’s fault. I mean unless you have physic powers how would you ever be able to know how many people are going to travel. Ok sure, look at peak times and try and address those issues! But for the most part you can always get a seat somewhere.

Unless of course someone has placed their bag, coat, mobile phone, briefcase, hat, scarf and kitchen sink on the spare seat beside them. I mean, hellllooooooo did you pay for that extra seat?? Cos see if you didn’t, get yer shit picked up and make way for the irate woman with the bad leg who wants to sit down!! And you can stop giving me that pinched face look too, you only bought a ticket not the whole dam train!

Mini Rant Number 3

And last but not least, access onto the platform itself!

As a result of said knee surgery I am at present unable to descend stairs. I can climb up them, albeit with a lot of effing, blinding, grunts and groans but for some reason going down eludes me.

The station I depart from at home time is underneath a bridge…sort of. Being unable to do the stairs I have to walk about 50 yards further and head down a ramp which I am guessing they class as a wheelchair ramp. My advice,  if you’re in a wheelchair avoid it at all costs, that fecker is steep. You lose grip or your brakes fail and you’re on a one way ticket to tracksville! Anyone hanging onto the back of you is going to fly like a kite! Go another 50 yards further on and down through the car park, it will be a much more pleasant journey, I promise! That’s what I now do.

I never realised until I hit that hill how much of a toll surgery had taken on my muscles. I was kind of stuck between a rock and a hard place, finding it really difficult to hold myself back and scared witless I was going to topple forward. I eventually made it down but I was practically doubled over hanging off the hand rail. People had joked with me when I went back to work about me carrying walking poles and I had laughed and said I’ve just got rid of crutches, but I could have done with them that day! Obviously as the days go by and the more I walk the strength returns and I shall soon use the hill as exercise, but I will proceed with caution and take a parachute!

I’ve lust let Paul proof read this post and his response was that I am going to get known as a train hater. To which I replied, I’m not a train hater though, I love the train, it’s just paying for it and some of the other passengers are the problem :)